Pharmacy Technician

Pharmacy Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law.
• Receives new and refilled prescriptions for filling.
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as the legibility of the prescriber’s name.
• Obtains from the prescription files those prescriptions which have been requested to be refilled.
• Prepares labels for new/refilled prescriptions.
• Processes transactions for new and refilled prescriptions.
• Ensures necessary communications are provided, such as instructions, side effects and medication descriptions.
• Arranges consultations with Pharmacist, when requested.
• Procures signatures for all prescriptions received.
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decisions, etc.
• Completes and processes third-party documents.
• Fills prescription refills or new prescriptions.
• Files patient profiles.
• Fills bins with prescription vials.
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy.
• Checks items for appropriate “shelf life” remaining before expiration.
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required.
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

COMPETENCIES

• Analytical – Uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Business Acumen – Conserves organizational resources.
• Diversity – Shows respect and sensitivity for cultural differences; Respects diversity.
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Respects diversity.
• Planning/Organizing – Uses time efficiently.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license.
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided.
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.